There are two options for meeting your driver at the airport (specified at time of reservation):
1. Meet and Greet Airport Pick-up: Our chauffeur will park his vehicle and meet you inside of the airport terminal. He will be holding a personalized name sign so that he is easily identifiable.
Please note: We will always do a Meet & Greet pick-up unless an Express Pick-up is requested or instructed by the office. All airport pickups will be Meet & Greet service with a few exceptions where the clients have the option of an Express Pick up (Curbside Pick-up) if they provide us with a U.S cell number.
2. Express Airport Pick-up: The chauffeur will pick you up outside the terminal instead of parking and meeting you inside. This is done primarily at terminals where there is no parking. Express pick-ups are perfect for clients who prefer a quicker exit from the airport and by avoiding parking fees, and are more cost-effective. The proper procedure for an express pick-up is as follows:
If for any reason you do not see your chauffeur, simply contact our office at 973-794-4848973-794-4848. Our dispatch team is always aware of where your vehicle is and is on duty 24/7 to assist you.
Due to high security at the Piers, vehicles are no longer allowed to park and pick up passengers there. Once you depart the ship, please proceed to the ground level, with your luggage, and call our office. Our dispatcher will then notify the driver and he will meet you at the pick-up area. This process can take anywhere from 15 to 30 minutes. To expedite the process please let us know the correct Pier and Dock number.
Cancellations and changes are accepted by phone only. To view our cancellation policies please view our terms and conditions.
No, we are open 24 hours a day 7 days a week 365 days a year.