There are two options for meeting your driver at the airport (specified at time of reservation):
1. Meet and Greet Airport Pick-up: Our chauffeur will park his vehicle and meet you inside of the airport terminal. He will be holding a personalized name sign so that he is easily identifiable.
- Domestic Flights – Passengers will meet the chauffeur inside the terminal in the baggage claim area.
- International Flights – Passengers will meet the chauffeur inside the terminal outside of Customs.
Please note: We will always do a Meet & Greet pick-up unless an Express Pick-up is requested or instructed by the office. All airport pickups will be Meet & Greet service with the exception of EWR, JFK and LGA, where the clients have the option of an Express Pick up (Curbside Pick-up) if they provide us with a U.S cell number.
2. Express Airport Pick-up: The chauffeur will pick you up outside the terminal instead of parking and meeting you inside. This is done primarily at terminals where there is no parking. Express pick-ups are perfect for clients who prefer a quicker exit from the airport and by avoiding parking fees, and are more cost-effective. The proper procedure for an express pick-up is as follows:
- When you have secured your luggage and are ready to be picked up please call the office 973-794-4848973-794-4848 and inform the dispatcher of your terminal number or airport location (door number/area number).
- Our dispatcher will then notify the chauffeur, who will be waiting in the limousine holding lot, to pull up to a terminal door or passenger pickup area. Our dispatcher will inform you of the type of vehicle to assist you with identifying it as it arrives at the terminal.
- The chauffeur will also have a personalized name sign in the window and his hazard lights on.
If for any reason you do not see your chauffeur, simply contact our office at 973-794-4848973-794-4848. Our dispatch team is always aware of where your vehicle is and is on duty 24/7 to assist you.
Due to high security at the Piers, vehicles are no longer allowed to park and pick up passengers there. Once you depart the ship, please proceed to the ground level, with your luggage, and call our office. Our dispatcher will then notify the driver and he will meet you at the pick-up area. This process can take anywhere from 15 to 30 minutes. To expedite the process please let us know the correct Pier and Dock number.
Cancellations and changes are accepted by phone only. To view our cancellation policies please view our terms and conditions.
No, we are open 24 hours a day 7 days a week 365 days a year.
